Offloading the CEO pays off for Super

Super, a subscription service that provides care and repair for your home, recently made headlines with their $50M Series C funding led by Wells Fargo.  It’s a great endorsement of the company and its growth, especially when you consider that their $20M Series B was in April, 2019—and they’ve weathered the pandemic since then as well.

Back in late 2019 Super’s CEO, Jorey Ramer, was deep into building out Super’s complex backend processes that connects realtors, local maintenance providers, consumers, and a payments platform.  Westwood & Wilshire’s Technology Practice was engaged to bring in a “hands-on” VP Operations help them scale their business model and operational teams.  The search was completed with the placement of Raman Naidu, previously head of Member Support & Engagement at CreditKarma.  The next hire followed quickly for CFO Nilanshu Raja with experience in startups, venture capital, and as the founder of MediCorp, a healthcare startup that was acquired.

Both of these key additions to the executive team gave Ramer the breathing room to continue guiding the business from a strategic point of view and set the company up for their Series C. 

“Hiring Raman and Nilanshu made all the difference in scaling the business,” according to Ramer.  “Getting them on board when we did saved my sanity, my health, and kept us growing stronger through the challenges.”

Founder CEOs have a tendency to wait too long to bring in additional leadership and hand off part of the load.  We’re delighted to have helped Super’s CEO keep laser-focused on the issues only a CEO can do, and offload the running of major areas to strong functional leaders.